We provide Apple Mac Support for home or small business

about us.

Mac IQ – is a Tauranga company that specialises in Apple Mac Support. We provide technical support and assistance with your Apple technology and related IT equipment. Setting you up for success to begin with and helping you to work smarter with your Apple Mac gear. When things go wrong, our focus is on getting you back to being productive. We come to you or we can resolve many issues remotely.

Our Services.

With over 20 years of Experience and Apple Mac Certifications, we know we can help you.

Software Support

Solving your technical issues. For example Error messages, computer crashing, slow performance, startup or login issues.

Support for Seniors

Setup, Advice or Tuition. Help with your iPhone, iPad, MacBook Air, Macbook Pro or iMac.

Setup & Installation

Setup your new Apple Product and related hardware or software: Backups, Printer, Scanner, ChromeCast, Webcam, etc.

Upgrades for your Mac

Keep your older Mac working just a little bit longer. RAM and Solid State Drives can improve speed significantly.

Cloud Solutions

Personal or Business options for Email Setup, Domain Setup, Microsoft Office 365, Google Workspace and Dropbox.

Cyber Security

We make recommendations on how to keep your data safe: Password Management, Two Factor Authentication, Antivirus, SPAM reduction, Firewall, Modem/Router Setup, Use of VPN.

Internet & Wifi

Choosing the right hardware for your network means reliable network speeds, good coverage within your premises and options for security or parental controls.

MacBook Repair

Economic Repair for MacBook Pro or MacBook Air using Micro-soldering or Apple compatible parts. Micro-soldering for models 2017 and above. Display and Battery replacements

Why Select Us?

Dependable, Professional, Apple Mac Support.

Remote
Support

Secure remote support at a time convenient to you. Allows us to access your screen and see whats happening.

Open TeamViewer Quick Support or download from the link below.

At Your Place

Onsite support at your place. For jobs that will take a while, we may pickup and redeliver when job is complete. Tauranga Area.

Book
Your Own

Choose your appointment date and time for your onsite or remote support from our booking calendar.

Knowlegeable

Apple Certified. We enjoy sharing what we know and helping people get the best out of their Apple Products.

Prompt
Service

Satisfaction
Guarantee

If you are not happy with our service for any reason, we will either resolve the issue or refund our labour charges.

Start your journey with us now

The No Fuss IT Strategy.

How to avoid headaches and not go into a panic when something goes wrong.

Get Organised

Use Password Management software or at the very least a password book. Keep software keys or licences safe. ‘Google’ memorable passwords to choose unique passwords. Use two-factor authentication. Have a unique password for banking, email and Apple ID.

Site Documents

A business should have a site document. Google Sheets or Excel will do, with one page for each type of IT service being used and any details around it. For example who hosts your website? Who services the EFTPOS machine? Details on any Server setup. This can be created by your IT guy and kept up to date. For less complex setups, keep your notes in your password safe.

Backup your Data

How will you backup your data? Do you need offsite backups? Do you need a local network backup. Do you need to pay for more Cloud storage. Apple’s Time Machine, does hourly backups and keeps, daily, weekly, monthly copies. In the event your computer failed or was stolen. Your computer or a replacement computer can be restored with all of your data and your applications ready to go again.

CyberSecurity

Good antivirus will remind you to do the OS security updates, it will warn you of suspicious activity and will protect more than one device. Your home router may also need updating to patch any security breeches. Use Gmail or Outlook, which has excellent SPAM filtering, which reduces the number of suspicious emails.

Organised Passwords, Documentation, Backups and CyberSecurity means that if something major goes wrong, we can get you up and running again as quickly as possible.

Stories.

Big Sur was Too Much

Heather, had upgraded her older MacBook Pro 13-inch to Mac OS Big Sur. App Store had been nagging her that this update was available to be installed. However it wasn’t an update it was an Upgrade. Unfortunately the upgrade installed successfully and as it required more from the computer, the computer could barely function. Opening a document took a few minutes, instead of seconds.

Heather’s option was for us to downgrade to the previous Mac OS Catalina which had less system requirements or upgrade her hardware. With maximum RAM for her computer and switching out her slow Hard Drive for an almost 10x faster Solid State drive. Her computer is now running like a dream. If you have upgraded to Mac OS Big Sur and wish you hadn’t let us know, we can help.

But I need that! 🙁

Kat’s MacBook Air wouldn’t login. She had talked to Apple Support and nothing had worked. She had an important document that she had been working on for the last couple of weeks and it was now due. Of course she had backed up. Unfortunately just not this one document.

We managed to recover her important document from her failing solid state drive. The MacBook Air was repaired and we setup iCloud drive to automatically sync with her desktop and documents folder. This way her data is available in the cloud if anything happens to her computer.

If your computer disappeared, is there anything on it that you’d be unhappy about losing e.g. photos, movies, work, home work, projects. If so talk to us about how you can back up your data.

Pricing Table.

Schedule your Appointment or Call to discuss your needs.

Resolve by Remote

$95

Per Hour

Remote Session Minimum charge $65
Mac or iOS

Visit Your Place

$125

Within Tga

Includes First Hour $95 per hour, Minimum 1hr, then charged in 15min increments
Includes Onsite Fee $30 Tauranga Area
After Hours by Appointment. After Hours Rate Applies

Tuition Special for Seniors

$180

3 Sessions

Each Session Includes up to 1 hour Tuition Tauranga Area
You Choose Topic for Tuition
Must be used within 4 weeks

Our Blog

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Get in Touch

We look forward to working with you 😀